In the previous post, titled “
Unlocking the Potential of GenAI
,” we delved into the concept of Generative Artificial Intelligence
, known as “GenAI
.”

In that article, I also explain how GeneXus and Globant are combining GenAI with Deterministic Artificial Intelligence
to create, maintain, and scale
Mission-Critical Systems
in a reliable, fast, innovative, and future-proof environment.

We make this possible with
Globant Enterprise AI
, a platform created with the vision to act as middleware that allows integrating Generative AI into any business application. This way, we solve communication with any LLM through the same API. To further enhance this,
we signed a contract with NVIDIA
to facilitate the use of models hosted on their platform, providing access to a variety of open-source LLMs.

To better understand the transformative power of this product, I’m sharing some use cases from clients who are using
Globant Enterprise AI
to transform their systems:

Use case in a financial institution

Recently, we worked with the operational team of a financial institution to generate assistants that, based on their knowledge repository stored in documents, can answer questions such as:

• What are the proposals on security in a given country?
• What were the lessons learned from a given project?
• What is the strategy to improve education in a given country?
• What are the risks of providing funding to improve public health in a given country?

In this case, Generative AI is being used to search and analyze texts from a vast amount of content generated over decades of work in the organization. All this in an environment with restricted and controlled access for the institution’s staff. These assistants are also expected to contribute to the process of building new funding or planning proposals based on existing templates.

Discover more about this case here:
Streamlining Information Access in the Banking Sector with Generative AI

Use case in a pulp company

For this client, a key player in Uruguay’s forestry industry, we developed a virtual assistant for their technical support service.

This assistant is based on information from both their support ticket system, including user feedback, and an internal Wiki used for documentation.

Its goal is to assist employees 24/7, addressing queries ranging from administrative issues to specific problem resolution in industrial plant management.

The assistant not only provides natural language responses but also offers links to relevant tickets or documents mentioned in those responses.

Discover more about this case here:
Transforming Help Desk Efficiency in the Forestry Industry

Below, I’m sharing more real-world transformation cases with GenAI:

Food Industry

• 
  Improving quality area productivity with Generative AI
  .

Pulp Industry

• 
  Transforming help desk efficiency in the forestry industry.

Foreign Trade

• 
  Enhancing commercial managers’ performance with Generative AI
  .

Electric Power 

• 
  How a Utility Company Enhanced Information Retrieval with Gen-AI
• 
  Improving the UX of a public company’s website with Generative AI.

Unlock the use of Generative AI in your business apps!

You may also be interested in reading:

How Globant is Solving the Challenges of Enterprise AI with Help from NVIDIA Software

37 talks about software and Artificial Intelligence

Globant at GX30