Let me tell you how we used BPM to create a contact management system together with the Uruguayan health care system in a few days, in order to reduce call center overload and organize the processing of likely cases of COVID-19. This would not have been possible without our low-code platform added to our BPM platform!
BPM (Business Process Management) consists of managing organizations’ processes so that they comply with new market standards, improving the performance of each element that makes up the business for greater productivity and continuous improvement.
In turn, software development agility means focusing on the client and working collaboratively. Thus, agile software development through BPM allows companies and organizations to model, automate, manage, and optimize every business process, leveraging their limited resources and adapting them quickly to continuous changes in the market and customers’ needs.
As for organizations, they must be highly competitive; also, they must be able to adapt to different circumstances and change course fast. One element that helps in addressing this reality is better performance through optimal management of business processes. This requires technology that simplifies software development and maintenance, allowing users to focus on their business instead of on technology, which results in greater development productivity. In this context, GeneXus provides the tools and agility needed to automate processes incrementally and validate them quickly with users.
Improving processes, clearly defining them, and using a system that helps the company to execute them have a direct impact on productivity. In Uruguay, for example, a new web system has been developed in the National Civil Service Office, which is responsible for human resources management in the central government administration encompassing the Presidency and all Ministries, with roughly 90,000 civil servants in total. This system facilitates management from the moment a civil servant has to be assigned to his or her new job, by automating this process and defining an office, working hours and applicable benefits, such as handling of vacation days, depending on where the person works. In addition, they manage “employee attendance”, that is, provide justification for leaving the workplace during work hours; they also give employees self-management options so that they can apply for a leave of absence or ask their boss for authorization to leave during working hours. The same process management simplification is replicated in several countries on the continent.
Success in these processes is achieved when we understand the problems of our existing or potential client, and then we can better communicate the benefits that can be obtained through the development of flexible technology.
We want companies to be able to quickly adapt their systems and processes according to the changing needs of the business. Likewise, that they implement solutions fast at a lower cost than traditional development alternatives, and that the organization knows at any time, from any place, the status and results of their business processes. In that sense, we strongly believe that this paradigm is a necessary change that has given us the agility we need to face the changes taking place at an increasingly accelerated pace in business.
In this webinar (in spanish) I will share how, by applying BMP in an emergency context such as the COVID-19 pandemic, we were able to quickly implement a system to manage people’s contacts with the Uruguayan health care system and thus help to reduce call center overload and organize the processing of likely cases.